Returns and faults: why a print is custom work
A print is made for you, so it cannot be returned for a change of mind. A faulty print is always put right.
Every print is made from your file and your choices. Nobody else can use it, so the law gives no 14-day right of withdrawal for it. You confirm this at checkout, and it is in the terms.
What you can still do
- Until the farm accepts your order, cancel on your order page and get everything back.
- Once the farm has accepted, you cannot cancel any more, and you cannot return a print for a change of mind, the wrong size or the wrong colour.
When something is wrong
If the print is not what you ordered, is broken, arrives damaged or does not arrive, press "Something wrong with this order?" on your order page and tell us what happened, with a photo if you can. We have it printed again or refund you. Send nothing back unless we ask you to; if we do, we pay for it. Your legal rights stay as they are.
What is not a fault
Visible layer lines, small marks where supports were, a few tenths of a millimetre in size and slight colour differences between batches are normal for a 3D print. So is a part that does not fit because the file was not the right size: check the size shown on the page before you order.
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