PrintSol
Help centre
Account & billing

Let PrintSol support look at your account

Support has no access to your data. When you want help inside your account, you make a code that works once, for four hours, and everything is logged.

1 min read

PrintSol staff have no standing access to your farm. When a question needs someone to look at your screens, open Support and press Let support in. You get a code; give it to support in your ticket.

  • The code works once and for four hours.
  • Everything support does while in your account is in your Activity log.
  • Support can leave at any time, and the access ends by itself after four hours.
Every ticket already carries your plan, bridge version and state, your printers and their last errors, so most questions need no access at all.
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